Refund and Returns Policy

At GEMfragrance.com , our focus is complete customer satisfaction. If you are not completely satisfied with your purchase due to defect in product, you may return the item for a full refund within 3 days of receiving the order, provided the reasons are genuine and proved after investigation. Unbox video is mandatory.

Please note that the following items are non-returnable:

Custom or personalized items
Digital products or services
Items on sale or discounted items (unless they are defective or not as described)
To initiate a return, please contact us through the contact us link on our website and provide your order number and the reason for the return. We will review your request and provide instructions on how to proceed with the return.

The refund process can take up to 7-10 business days to complete. If the original payment was made online, the refund will be issued to the original payment method. If the payment was made by cash on delivery (COD), the refund will be made to the UPI ID provided by the customer.

In the event of a dispute, GEMfragrance.com reserves the right to make the final decision on whether a refund will be issued.

If you have any questions or concerns about our Return and Refund Policy, please contact us through the contact us link on our website.